Shipping & Returns
EUROPEAN ORDERS
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We are shipping to Europe, but please be aware that you may now be charged duties & taxes when your parcel arrives. We have no control over these fees. Please email us on customerservice@rockins.co.uk if you want to ask any questions before you order!
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RETURNS
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In the event you are not completely satisfied with your order we will be happy to offer you a full refund within 2 weeks of you receiving the item. Item(s) must be in a new and unworn condition with all packaging and garment tags attached. For all returns please contact a member of our customer service team by emailing customerservice@rockins.co.uk
Please note: if you are returning from outside of the EU please ensure the parcel is clearly marked with ‘BRITISH GOODS
RETURNED’. We are unable to refund any shipping, custom taxes or duties incurred.
EXCHANGES
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To avoid disappointment we advise that you place a new order for the items you wish to exchange for and then request your return, as the items you want may sell out in the time it takes for us to receive your return. We are not able to hold items and cannot guarantee their availability prior to receiving you return.
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FOR SALES GOODS - please note returns and refunds are only accepted for faulty goods and within 2 weeks of you receiving the item.
SHIPPING
UK: 2-5 business days
Europe & Worldwide: 5-10 business days
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Shipping worldwide takes, depending where you live, between 5-10 business days from the day you place your order. The delivery times are expected and works as guidelines only, and do not take in account possible delays caused by payment authorization or stock availability. Delivery time might be longer during periods of sales and public holidays.
Please make sure to submit the correct billing and shipping address associated to your credit card in order to avoid delays of receiving your order. Rockins insures each purchase during the time it´s in transit until it´s delivered to your specified address. If you order is lost you need to contact us as soon as possible in order to start an investigation with UPS. The investigation takes up to 10 business days and we´ll be contacted through email once the investigation is closed. Rockins are not responsible for any delays caused by destinations customs clearance processes. We don’t refund any freight costs unless it’s because an error from our side.
As an overseas customer, you are responsible for payment of any import taxes and/or duties. We are unable to calculate the exact amount of duties and/or taxes of your package since these charges are imposed directly by your local customs. Please note that Rockins don’t take any part of these charges and are out of our control. It might be a good idea to contact your local customs office before placing your order for current charges, so you are not surprised by charges you are not expecting. UPS will invoice you for these charges upon delivery through cash, check or invoice and needs to be paid in order to collect the parcel.